From a Turkish checkout to your door
Five steps, and you can follow each one from your account.
Order
Use your Istanbul address and suite number at any Turkish store, or send us product links and we place the order for you.
Warehouse received
The parcel arrives at our warehouse. We match it to your suite number, weigh it and log it in your account the same working day.
Photos
We photograph the parcel on arrival so you can check the item, the condition and the size before deciding what to do next.
Storage
Free storage runs for 30 days per parcel. Keep shopping while the rest of your order arrives, and watch the countdown in your account.
Consolidation
Choose the parcels to send together. We remove packaging you do not need, pack everything into one box and weigh it again.
Customs paperwork
We prepare the declaration with the contents and values you confirm. Duty rates and clearance are decided by your own country.
Shipment
Pick a shipping option, review the fees and confirm. Your tracking number appears in My Purchases the moment the box leaves.
What happens before your box is sealed
Consolidation is careful work. We check each item against your order, weigh the finished box and photograph it so you know what left Istanbul.
Common questions
How long does delivery take?
Transit time depends on the service you pick and on customs clearance in your country. Your quote shows the estimate given by the carrier at that moment.
Can I return an item to the store?
Yes, while the parcel is still with us. Ask through your account and we arrange the return with the store where their policy allows it.
Who pays customs duty?
You do, directly to your local authority or carrier. Rules and rates vary by destination and product, so ParSend cannot guarantee them.
What if something arrives damaged?
Tell us within your storage period. Our arrival photos help show the condition of the item when it reached the warehouse.